Have you ever seen one of those signs that sometimes appear at bus stops that simply read “You’ve Just Proved Signs Work”?
I personally find them irritating; I hate being outwitted by plastic benches. However, there is no doubt that they quickly make their point; and the point is indisputable. By looking at the darn thing you have proved –at least to yourself- that advertising on a plastic bus stop bench works.
Would you mind if I applied the same principle to this particular article?
(Monty Python’s famous ‘Spam’ Sketch)
So, if the smart-alec plastic bench irritates me so much, why am I about to use it to make my own point? Well, to be honest, it just seemed like a logical place to start.
You are proof that newsletters work.
Sure, there will always be a certain percentage of recipients that will never open this newsletter. Heck, some of them will even throw it away mistaking this carefully crafted labor of love for spam. This doesn’t mean that it is, of course, and it certainly doesn’t mean that I have to consider it as such either. Why should you consider branching your marketing efforts out to reach in to people’s inboxes?
Believe me, there are many good reasons for doing so…..
Visibility
Get yourself seen!
Sending out an e-newsletter gently reminds people of your presence. By simply seeing the name of your business listed in their inbox, the recipient is encouraged to remember the great customer service that they experienced when they dealt with you or the quality of the product that they purchased from you. It’s good to jump start these memories and obviously it’s even better if they are enticed to open and read the contents of your e-newsletter.
Customers can be loyal, but their memories are short and who can blame them? In the mind of the average consumer you are competing with around 3,000 different adverts for various products and services every single day. A simple e-newsletter creates a personal connection. It’s not only informative, it says “Hello, remember us?”, and in the time that it’s read or simply acknowledged, it places you and your product ahead of the rest.
Brand Continuity
In my humble opinion, every business should consider their brand. Even the smallest start-up business is a brand. It should be taken seriously and treated with respect; the business world would be a much more interesting and attractive place if every entrepreneur took this advice!
These days it’s pretty typical for an e-newsletter to be designed to match the appearance of the sender’s brand - a kind of smooth, seemingly effortless extension of the business’s identity. This is known as Brand Continuity and it’s important. It is said that a person must be exposed to a new product 5-9 times before they consider purchasing it. While I accept that this consideration may not apply to a small local business in a small town with little to no direct competition, I think that we, as consumers, have evolved to read certain signals and have cognitively learned to respond to them, almost unwittingly.
Brand continuity is comfortable for most of us and it’s something that we subliminally recognize, whether we like it or not! E-newsletters, if designed properly, can really contribute to the type of professional public image that will win you customers and sales.
Complimentary Promotion
E-newsletters can certainly give your marketing efforts a bit more leverage. Do you have a special promotion coming up? Maybe there’s an event that your business will be involved in? Brilliant, but you obviously need as many people to know about it as possible. Include this information in your newsletter, throw in some relevant links to your website or to the organiser’s website, go ahead - include some pictures.
One of the reasons that e-newsletters are so effective is that once someone opens the page, they become a fully engaged reader. It’s up to you to keep their attention and if you succeed, your event or promotion will enjoy increased traffic!
Analytics
Most e-newsletter services provide all kinds of glitzy and incredibly useful analytical tracking tools that allow you to see how your email campaign has performed at a glance. By simply clicking around in the control panel you’ll be able to discover how many recipients opened your email, clicked a link, unsubscribed or forwarded your email to a friend. In some cases you will even be able identify this activity to each individual recipient. This, of course, is very nosey, but when it comes down to the important business of return on investment, it’s an incredibly smart thing to get involved in.
On a more advanced level, these tools can tell you who opened your e-newsletter, who clicked where, who bounced and who unsubscribed. You can even search for a specific subscriber to see exactly what they did with your email.
There you go - you have a few good reasons to go and embark upon your own e-newsletter campaign. Now you will need to know how to go about doing it successfully. Luckily for you, I have a few tips to get you started.
Keep it Interesting
It’s really important to keep the content relevant and informative. When necessary, use images to back up your subject matter or charts to support your statements. If you want people to visit your location, tell them why and if you need to communicate developments within your industry make it clear what these specific developments are. Most of all give your readers some information that they can use.
Be Yourself
This is your opportunity to talk to as many potential customers as possible, so make it count! Use your charm and don’t try to be overly clever. Try to remember that every time you send out a newsletter, you are placing yourself on a pedestal; people are looking, so try not to fall off! If possible, make it humorous but always make it readable. Find a writing style that you are comfortable with and keep with it.
Decide Upon Your Subject….
… and stick to it! You will have something to say. Try not to digress too much and deliver your point accurately. Interest will wane when your readers decide that the content is becoming vague or lacking in discipline and direction.
Include Other Points of Reference
Point your readers to other related sources that you find interesting (but obviously not those of your competitors….. duh!) Chances are, if you find it interesting, most of your customers will too. Ideally, you should consider providing links to websites that offer news related to your specific industry or relevant blogs that you follow. This will help to create a little micro-ecosystem for your readers, enabling them to really absorb the various aspects of your industry and/or your product offer.
You love what you do. You have a motivation to get up in the morning and to stride into your day with the mindset to do your best. All of this is down to a single moment in the past where something sparked within you, where you felt the need to make a living out of something that you enjoy. If you can take yourself back to that moment of enthusiasm, try to remember what it was all about. With an e-newsletter, you can share your enthusiasm for your business with your customers. It’s a great way to sell your services and/or products while building brand recognition and client loyalty. Best of all, the whole thing is completely and utterly measurable!
Article written and conceived by Michael Crow, Creative Director at Divine Designs.ca